Privacy Policy

This Privacy Policy explains how Gravity Traders handles information in connection with its website and its internal OrderProcessing integration.

Information we may process

Depending on the business interaction, information processed through OrderProcessing may include WhatsApp phone numbers and message metadata, order and customer information contained in messages, product photographs or other order-related media, and technical information required to operate the integration.

How we use information

We process this information to receive and organize business orders, associate messages and media with the correct order, maintain business records, provide order confirmations, troubleshoot the integration, maintain security, and comply with applicable legal or regulatory requirements.

WhatsApp and service providers

OrderProcessing uses the WhatsApp Business Platform provided by Meta. We may also use technology and hosting providers acting on our behalf where necessary to operate the integration. Those providers may process information according to their applicable terms and privacy practices.

Sharing

Gravity Traders does not sell personal information. Information may be made available to authorized personnel and service providers where required for the purposes described above, or disclosed where required by law.

Retention

Information is retained only for as long as reasonably necessary for the business purposes described in this policy and to meet applicable legal, accounting, security or regulatory requirements.

Security

We use reasonable administrative and technical measures designed to protect information from unauthorized access, alteration, disclosure or loss.

Your requests

You may contact Gravity Traders to ask about personal information associated with you or to request deletion where applicable. See our Data Deletion page for instructions.

Changes

We may update this policy when our services, technology or legal obligations change. The effective date above identifies the current version.

Contact

Gravity Traders
D1102, Aparna Hillpark Lakebreeze, Hillpark Road, Chandanagar, Hyderabad – 500050, India
Phone: +91 6360832057